Phillies Clubhouse Rewards Mastercard®
Creating an immersive fan experience through detailed design, intuitive user interfaces, and targeted marketing strategies
Role
Marketing Creative Lead
Industry
Financial Services
Duration
4 months
Stage 1. Market Research and Analysis
Conducted in-depth market research to understand fan behavior, preferences, and trends within the sports and financial services industries.
Analyzed competitive landscape and gathered insights to define project goals and align the design and marketing strategies with the needs of Philadelphia Phillies fans.
Stage 2. Concept Development and User Flow Design
Developed initial design concepts and user flows to create a seamless and engaging experience for the Philadelphia Phillies Clubhouse Rewards Mastercard.
Created detailed wireframes and user journey maps to ensure intuitive navigation and interaction.
Stage 3. UI Design and Prototyping
Designed high-fidelity prototypes in Figma, focusing on user interface elements that reflect the Philadelphia Phillies brand and enhance user engagement.
Produced visual assets, including digital and print materials, ensuring consistency with the overall brand identity and communication goals.
Stage 4. User Testing and Iteration
Conducted user testing sessions to gather feedback on the prototypes, identifying areas for improvement and refining the design based on user insights.
Iteratively improved the user interface and overall experience, ensuring the final product meets the needs and expectations of fans and cardholders.
Stage 5. Final Handoff and Program Launch
Prepared comprehensive design specifications and assets for handoff to developers, ensuring a smooth transition from design to implementation.
Implemented text-to-apply in-stadium campaigns, in-stadium direct mail promotions, and paid social media campaigns to drive engagement and adoption of the Philadelphia Phillies Clubhouse Rewards Mastercard.
Working on the Phillies Clubhouse Rewards Program was a pivotal experience that deepened my understanding of the entire design process, from initial concept to final launch. By adopting a fan-centric approach, I gained valuable insights through feedback from cardholders at events, which proved instrumental in enhancing the application flow and overall user experience. This project underscored the importance of continuous improvement, collaboration, and clear communication with stakeholders and the development team. The creation of high-fidelity prototypes, combined with a strict adherence to brand guidelines, ensured a high level of detail and quality. Overcoming challenges and making iterative improvements resulted in a well-crafted product that successfully engaged fans and strengthened their connection to the game.
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